We are hiring: Customer Service Associate

Customer Service Associate

Triple Crown Custom by Horseware

This role will report into the Trade Marketing Manager and be responsible for the Key Accounts associated with the premium market in which Triple Crown Custom and Alessandro Albanese brands operate.

The successful candidate will be responsible for and must demonstrated a proven track record in:

  • Delivering excellent customer service to key accounts.
  • Demonstrating ability to cross-sell customers to ensure they have a full complement of products.
  • Nurturing accounts to anticipate their every need and be proactive in desk based selling.
  • Handle any new inbound queries.
  • Own the full sales process from order entry to execution.
  • Responsible for the achievement of sales targets through the direct sales channel, driving growth and margin.
  • Monitor competitor activities in the market place and maintaining strong brand performance.
  • Management of cross functional relationships with supply, finance, planning and marketing, to ensure a unique customer experience.
  • Identifying and assessing opportunities with new key accounts.

The ideal candidate must have a proven record in managing customer relationships. This role will be based in our headquarters in Dundalk, Ireland and involve some travel, both locally and internationally. Salary commensurate with experience.

Applications close Monday 18th August. Email recruitment@horseware.com with your CV and cover letter to apply.

Show Style: A Shadbelly.com guest post

With show season well and truly upon us, we asked Laura from dressage blog Shadbelly to give us an overview of her favourite pieces from the Horseware Competition Collection. Here’s what she had to say:

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Nearly 30 years ago in Ireland, Tom MacGuinness pieced together fabric from duvet covers to make a rug that would keep his horses warm and dry - and the iconic Horseware Ireland brand was born. Most equestrians are well aware of Horseware’s reputation for making “Rugs for Life”, nothing else comes close. We count on Horseware to keep our horses comfortable all year long, they practically live in Rambo - the purple Rambo Wug Turnouts in the winter and the Rambo Protector Fly Sheets all summer long. 

But great rugs are just the beginning … 

Horseware has expanded their product line of riding apparel and accessories with the same emphasis on design and innovation.  Horseware’s focus this month is “Show Style”, and they invited SHADBELLY to pick out a few favorites from their competition wear and accessory collections to try. Impressed? You betcha.

The chic little super-light, water resistant show coat in the photo above? THAT’s Horseware. It’s Horseware’s Competition Jacket in Navy with the bold red lining we love! Did you see the price? Under $100. No wonder pictures of this coat are lighting up Instagram (#showstyle).

Horseware’s in-house collections include Horseware Platinum with MUST HAVES like the Platinum Ella Competition Shirt (see below). The Ella was everyone’s favorite, wonderfully fitted, but oh no, not too clingy. We found the soft dove grey color more flattering than standard white, and the paisley trim detail inside the collar and cuffs is perfect. Best of all, the Ella zips completely open, so it’s super easy to get in and out of without messing up the hair you just spent 15 minutes taming!

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The coordinating Platinum Siena Competition Breeches with the white-on-white paisley full seat panel look and feel “special” without being too over-the-top for competition. We like the higher waist on the Siena’s - and those are false pockets, so the front maintains that nice, sleek silhouette.  We’d say these run a tad on the small size, so order a size up if you’re borderline.  

Do your own grooming at a show? Relax! My mare was show-perfect clean and super shiny in Horseware’s Rambo Grand Prix Dustbuster, because … THE RIBBED FABRIC DESIGN of this rug IS ACTUALLY DESIGNED TO CLEAN YOUR HORSE while it moves. No, we are not making this up! Are the Horseware folks innovative geniuses or WHAT?!? 

Need a bag that doesn’t look out of place at the barn or around town? Yep, THAT’s Horseware too. It’s the Horseware Platinum’s Bucket Bag and it’s got the same look as Burberry’s popular bucket bag (for a whole lot less!)

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Ladies, you can skip “50 Shades of Grey” and feast your eyes instead on Alessandro Albanese. Wait a minute - HE’s Horseware? Oh, yes! The Italian equestrian designer is now a part of Horseware.  Is that Alessandro Bi-Color Belt I’m wearing is TO DIE FOR or what!?! And all you bling-lovin’ girls won’t want to miss out on the Alessandro Albanese Buckle with Swarovski crystals, because nothing satisfies your inner goddess like a little somethin’ sparkly.

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Photographer Tracy Emanuel, you are a gift!  And a big THANK YOU to Horseware Ireland for believing in a little blog called SHADBELLY.

Yeah…we know it’s summer. So why are we talking about turnouts?

In theory, summer rugging should be simple – long warm sunny days, not a cloud in the sky, your horse in the field happily grazing in a fly sheet. But the reality is a little more complicated - you could turn your horse out in the sun and by the time you’re back inside with the kettle on, it could be blowing a gale and raining sideways.

We understand the complications of summer rugging, which is why we developed the 50g Amigo Hero 6 Turnout. This durable, waterproof rug is perfect for those changeable summer days. The 50g fill protects against unexpected wind, while also being so breathable that if your horse works up a sweat the moisture will evaporate, keeping your horse cool. The waterproof polyester outer will keep your horse dry when those monsoon-like downpours hit.

With the quality and innovative features you’ve come to expect from all Horseware rugs, this is the perfect rug for keeping your horse comfortable whatever summer throws at you.

At Horseware, our love of horses helps us to create the best products we can for you and your horses. We have riders in almost every department, making sure that everything that we do meets the most of exacting needs - those of our own horses. Meet some of the team from Horseware HQ and their horses, as they prepare for their 2014 season.